Who is Ron and why is he visiting your site or your customer's site?

Ron is not just any dog he’s a fully trained assistance dog.
That means he’s calm, well-behaved, and focused on supporting his human partner at all times.
He's been trained to remain calm and focused in busy environments and is comfortable around people, technology, and everyday activity.

Before arriving on-site for training, Ron will be fully prepared for the day ahead.
He will have been freshly washed, clean, and smelling lovely, and will have had the chance to take a bathroom break before entering your premises.
When you first see him, Ron will be:
Wearing his burgundy “Hearing Dogs for Deaf People” assistance jacket
walking on a short lead calmly positioned by his partner’s side at all times
He loves meeting new people, but he is working, so please don't distract.

Once we’ve been shown into the meeting or training room, we’ll quickly help Ron settle in.
We’ll place a blanket on the floor, along with a water bowl (which we bring with us).
From there, Ron will usually:
However, even when he looks like he’s dozing, Ron is always alert and gently monitoring his partner, ready to assist if needed.

At the end of the training session comes one of Ron's favorite moments of the day and often a highlight for attendees too.
Those who would like to are warmly invited to come over and say hello to Ron.
There is something special about taking a pause to spend a moment with a friendly, cuddly cocker spaniel and Ron is always happy to oblidge.
Of course, participation is completely optional.
Please reach us at mike@trainav.co.uk if you cannot find an answer to your question.
No. During sessions, Ron will typically:
Most people quickly forget he’s even there!
Yes. Ron is a qualified Hearing Dog for Deaf People, trained to:
He is calm, reliable, and experienced in professional environments.
In most cases, no. General “no dogs” policies do not apply to assistance dogs like Ron.
Organisations are expected to make reasonable adjustments to accommodate people with disabilities, and allowing an assistance dog is a standard part of this.
The Equality Act 2010 protects people with disabilities from discrimination. This includes the right to be accompanied by an assistance dog.
Refusing access to a trained assistance dog, or treating someone unfavourably because of one, may be considered discrimination under the law, unless there is a very exceptional and justified reason.
We completely understand that some people may have allergies or feel uncomfortable around dogs.
If this applies to you or your team:
Our goal is to make sure everyone feels comfortable and included.
Yes absolutely.
Ron is:
We also bring everything he needs, including his own blanket and water bowl, to keep things tidy and controlled.
Please feel free to speak to a member of the TrainAV team at any time, either in advance or on the day.
We appreciate these can be difficult conversations to bring up but we’re always happy to answer questions and ensure everyone has a positive and comfortable experience.
Yes, there are.
Ron is not allowed to go into professional kitchens, we also don't tend to take him onto a factory floor.
If you are unsure, please contact us, and we are more than happy to discuss your particular environment.
We have a risk assessment template that we are happy to send across for you to change for your particular business if you wish to complete one.
We are often asked questions about hearing dogs as well as where can we find out more information on supporting our hearing impaired colleagues, family, friends or support hearing dogs.
One of the great ways is to book a Hearing Dogs for the Deaf talk, here you will learn more about what hearing dogs do, how they can help, the law, signposting and alot more.
https://www.hearingdogs.org.uk/how-you-can-help/fundraising/talks
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We are pleased to announce that our Managing Director Mike Lammas won the prestigious "AV Professional Of the Year" Award 2023